FAQ - 69ers

Frequently Asked Questions

Fair Consistent Fares - No Surge Pricing

At 69ers we charge consistent low prices and don’t impose ‘Surge Pricing’ unlike the ride-hailing apps who automatically increase fares during busy times or based on weather conditions etc.

FAQs

How can I make a booking?

You can book our services either via phone or via our website or download our app available on Google and Appstore.

What are ‘one-way’ and ‘return’ bookings?

A one-way booking is a single journey from A to B, such as from the airport to your hotel. with fixed area-to-area pricing. A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a few days later.

How much waiting time do I get with additional pickup and drop offs?

Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. 69ers' discretion, not the driver's. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.

Do you provide child seats?

For your child's comfort and safety, we ask customers travelling with young children to bring their own suitable child seats. For airport transfers, we can arrange to store your child seat at our office while you're away, ready for your return journey.

Please let us know when booking if you would like to use this service so we can confirm the arrangements.

Can I request a wheelchair-accessible taxi near me?

Yes, we offer wheelchair-accessible vehicles to accommodate passengers with additional mobility requirements.

Please let us know that you require a wheelchair-accessible taxi when making your booking. Our team will discuss your requirements and confirm the availability of a suitable vehicle for your journey.

What information do I need to provide when booking?

To ensure your journey runs smoothly, we'll need your name, contact number, collection address, destination, preferred date and collection time. Please also tell us how many passengers will be travelling, whether you'll have any large items of luggage and if you have any specific accessibility requirements. For airport transfers, we'll also need your flight details and relevant arrival or departure times.

Do you need to know the flight number or terminal building?

We recommend providing your flight number and airline when booking an airport transfer. This allows us to identify your flight and monitor its arrival status, helping us coordinate your collection if your flight is delayed or arrives earlier than expected.

If you're unsure which terminal you'll be using, our team can help you confirm the relevant details before your journey.

Where do I meet my driver when I land at the airport?

Your driver will be waiting for you in arrivals holding a 'meet & greet' board with your name clearly written on it. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

Can I change booking details or cancel the booking?

You can change details via phone and you can also cancel the order but you have to do that at least 24 hours beforehand. Any cancellation request that will be sent after that will not be taken into account.

Can I contact you if there are any issues with the trip?

Yes, you can contact us via chat, mail or via phone. We will reply very fast to all of these mediums so just select the one that offers the most convenience.

What happens if I am late or the driver can’t be found by me?

Drivers have to wait for 15 minutes, if they choose to wait more and they will still take you there might be some feels involved for extra waiting time. This is at the driver’s discretion and he will choose any extra fees which can be negotiated.

What if the system does not see my address?

Our system is continually expanded upon and improved. If this does happen, just enter a location right near yours and if that doesn’t work, just contact us as fast as possible as we will remedy the issue within minutes.

Can I receive a receipt?

Yes, our service allows you to get one online but in case you can’t get one just send us a mail with your issue and include the mail address we should send the invoice/receipt to. We will share the receipt very fast, usually in less than 1 hour during working days.

Is the payment secure?

Yes, this payment is 100% safe, and we do not store your card details on our system.

What is 69ers Passenger Safety policy?

We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Public Carriage Office (PCO) and are fully insured. Also, they all guarantee an exceptional level of customer service via email and over the phone. Our partners are fully licensed with the PCO, which means:
- Drivers have passed criminal record checks with the Criminal Records Bureau.
- Drivers have passed medical checks.
- Drivers hold valid UK driver’s licenses.
- All cars are less than five years old and checked for safety every six months.

Do I need to have an account with you to book a taxi?

No, you can book a taxi without an account, however, creating an account provides an easy way to manage all of your taxi bookings in one place.

Are 69ers Taxi drivers licensed?

Frequently Asked Questions

Fair Consistent Fares - No Surge Pricing

At 69ers we charge consistent low prices and don’t impose ‘Surge Pricing’ unlike the ride-hailing apps who automatically increase fares during busy times or based on weather conditions etc.​

FAQs

You can book our services either via phone or via our website or download our app available on Google and Appstore.

A one-way booking is a single journey from A to B, such as from the airport to your hotel. with fixed area-to-area pricing. A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a few days later.

Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. 69ers' discretion, not the driver's. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.

You can change details via phone and you can also cancel the order but you have to do that at least 24 hours beforehand. Any cancellation request that will be sent after that will not be taken into account.

Yes, you can contact us via chat, mail or via phone. We will reply very fast to all of these mediums so just select the one that offers the most convenience.

Drivers have to wait for 15 minutes, if they choose to wait more and they will still take you there might be some feels involved for extra waiting time. This is at the driver’s discretion and he will choose any extra fees which can be negotiated.

Our system is continually expanded upon and improved. If this does happen, just enter a location right near yours and if that doesn’t work, just contact us as fast as possible as we will remedy the issue within minutes.

Yes, our service allows you to get one online but in case you can’t get one just send us a mail with your issue and include the mail address we should send the invoice/receipt to. We will share the receipt very fast, usually in less than 1 hour during working days.

Yes, this payment is 100% safe, and we do not store your card details on our system.

No, you can book a taxi without an account, however, creating an account provides an easy way to manage all of your taxi bookings in one place.

Yes, it is required by UK Law that all taxi companies are licensed by the Public Carriage Office or Transport for London.

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At 69ers we charge consistent low prices and don’t impose ‘Surge Pricing’ unlike the ride-hailing apps who automatically increase fares during busy times or based on weather conditions etc.

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